New Era Leadership does not just react to current changes, but seeks to see future trends. This ability comes from building a system of knowledge of the entire field of activity. For example, if we know the laws of gravity, we can predict the future of a coffee cup that is accidentally dropped from the table. This "work with the future" allows the leaders of the new era to be one step ahead of their competitors and build their long-term development strategies.
In New Era Leadership, the emphasis is not so much on the distinctive properties and characteristics of individual objects themselves, but on the interrelationships between all elements of the business system..
Consumers' perception of the value of products has the property of wholeness and inseparability into parts.
One of my favorite thinkers in the field of systems science, Draper Kauffman, uses the following analogy:
"... splitting a cow in half does not give you two smaller cows. You may have a lot of hamburgers, but the essential nature of the 'cow' - a living system capable of, among other things, turning grass into milk - will be lost. This is what we mean when we say that a system functions as a "whole". Its behavior depends on its entire structure and not just on the summation of the behavior of its various parts."
It is important to realize that systems are defined by their interrelationships and their functionality or potential. In many cases, when you remove one part of a system, it ceases to function, such as if you remove the wheels from a car or remove an important organ from the body.
It is precisely the interconnection that makes a system functional, and one of the best examples of such interactive system design is nature – it consists of numerous individual parts working together to create a dynamic whole, which is the planet.
The point that Kauffman emphasizes is that systems must to be dynamic. When you turn off a system, it becomes a dead heap. This can be applied to human-made systems, such as your cell phone. Without power, the primary function that prompted its creation is now gone, and it becomes a useless pile of metal. But as soon as you plug it into a complex communication system, power and functionality are restored.
Systems consist of interconnected parts that, when brought together, form a complex whole. Think of a puzzle—individual pieces may or may not make sense on their own, but once assembled into a unified picture, the whole becomes an evident result of such interconnection of parts.
Consumer value always has the properties of wholeness, meaning it cannot be reduced to the sum of its parts. A watch is designed to show the time, but no single part of a watch can fulfill this task, just as no part of an airplane can fly on its own.
New Era Leadership includes elements of dealing with uncertainty because in different situations there may be factors that have a hidden, and not obvious, impact on the area of work.
In this case, it is not a question of mathematically calculating the probabilities of an event occurring; it is a question of a deeper understanding of the context of the activity. Much of this uncertainty for entrepreneurs is formed by the fact that they often do not know the specific "holistic" meaning of what the target audience "saw" in their messages and products.
The impact of context on the field of activity is simply astonishing. You won't be able to ignore the punch of a boxing champion if you happen to 'luckily' encounter them—surely, they will knock you off your feet. The impact of context on an entrepreneur's field of activity is no less significant.
One of my favorite examples is a study of training compensation programs for employees. At first glance, compensation should create a desire for employees to learn, grow in competence, and ultimately lead to lower employee turnover. Does that make sense?
However, in reality, everything is not so unambiguous. The main influence on the promotion prospects of employees in the company was the existence of another program - a career management program. If such a program existed, it contributed to the reduction of staff turnover, if not, the payment of compensation to employees for training, on the contrary, contributed to the increase in staff turnover.
It turns out that the same factor (training compensation programs for employees) leads to completely opposite outcomes depending on the presence or absence of another component (career management program).
This is a clear example of an assumption that will be true for some organizations and false for others. The answer to the question "Do training compensation programs for employees help reduce turnover?" should be "It depends..." because it is a context-dependent approach.
To summarize a brief summary of this article, i would like to highlight that New Era Leadership represents a shift from reactive to pro-active leadership, where understanding technology and a focus on optimal customer interaction go hand in hand.
It is important to note that all of these analogies do not imply that New Era Leadership is part of quantum physics, but rather emphasize the general principles of systems and probabilistic approaches to the study of complex systems.